Field Services Coordinator

WHY CHOOSE MATTR:

• Career Development opportunities
• Competitive Salary $50,400 - $60,000
• 401k
• Medical, dental and vision benefits
• Annual Bonus program
• Exclusive Discount Program
• We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Field Service Coordinator has the option to work fully out of the Hagerstown facility or Houston office or on a hybrid work model, working in the office at least four (2) days a week.

POSITION SUMMARY: 
Reporting to the Senior Manager of Field Service, the Field Service Coordinator is responsible for managing and coordinating field service operations, including communicating with clients, determining appropriate scope of work, dispatching work orders, scheduling technicians, ensuring timely service delivery, maintaining accurate records, and acting as the primary point of contact between clients and field technicians.

DUTIES & RESPONSIBILITIES:

• Receive and prioritize customer service request, accurately logging details into the system.
• Determine field service scope of work in consultation with Engineering Support as required.
• Generate job cost estimates based on scope of work.
• Coordinate for required personnel and material to perform scope of work.
• Schedule onsite field service, communicating estimated arrival and completion to with client.
• Monitor technicians’ schedules and re-dispatch as needed to optimize efficiency.
• Ensure technicians have the necessary information, parts, and materials to complete each job task on site.
• Ensure that safe work practices are being followed at project sites.
• Generate a report to client upon completion of each job task.

SPECIAL SKILLS & REQUIREMENTS:

• Clear and effective communication with customers, field technicians and/or sub-contractors, and        internal stakeholders to relay information, resolve issues, and manage expectations.
• Understanding of the products, services, or systems being installed, repaired, or maintained in the field.
• Computer experience in Windows, Microsoft Office, and ERP systems
• Ability to manage multiple projects concurrently.
• Strong mechanical aptitude
• Travel within North America up to 10%.

• Minimum 5 years’ experience in a field-focused technical or engineering role; preferably in a manufacturing or industrial environment.
• Valid Canadian or U.S. driver’s license and passport, with acceptable driving record.
• Experience in a quality control or quality assurance role, in an industrial environment, is considered an asset.
• Field-based project management or coordination experience is considered an asset.
• Strong decision-making skills to determine project guidelines, timelines, and completion.
• Ability to follow through and complete multiple concurrent initiatives under deadline and with strong attention to detail.
• Strong problem-solving abilities
• A well-defined sense of diplomacy, business tact, conflict resolution, and interpersonal skills with an ability to engage effectively with customers.
• Able to work flexible hours as needed to address customer inquiries.
• Bilingual English/Spanish and/or French considered an asset.
• Understanding of the fiberglass reinforced plastic industry will be considered an asset.

Xerxes, a division of Mattr is the largest manufacturer of underground fiberglass storage tanks in the world. With nearly 40 years of direct industry expertise, we are recognized as both a leading innovator and a trusted brand. We are always looking to add great people to the Mattr family, people whose skills and goals match our mission and values. If you are looking for an opportunity to work in a dynamic team environment where integrity and passion drives operational excellence, Mattr is for you!

Applications will be accepted until the position is filled. We thank all applicants for their interest, but only those selected for an interview will be contacted. All recruiting activities are managed via our applicant tracking system. Please apply online to be considered for this opportunity.