IT Operations Analyst

POSITION SUMMARY:
This position is working with end-user troubleshooting, pc support, and basic networking. Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred.  Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams , desktop firewalls, management of Microsoft Intune and related endpoint management solutions is preferred. Experience with Dell and Microsoft  desktops and laptops is a plus.

DUTIES & RESPONSIBILITIES:
End User Support and Ticket Resolution
-Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
-Determine the best solution based on the issue and details provided by customers. Record the issue, details, and their resolution. Follow-up and update customer status and information."        

Intune & Endpoint Management
•    Design, implement, and maintain Microsoft Intune (Endpoint Manager) for mobile device and PC management (iOS, Android, Windows).
•    Develop and manage policies for device compliance, configuration profiles, application deployment, and conditional access.
•    Manage Windows Autopilot and provisioning processes for zero-touch device deployment.
•    Configure and manage Mobile Application Management (MAM) and Mobile Device Management (MDM) solutions.
•    Collaborate with security and compliance teams to ensure devices adhere to corporate security policies.
•    Monitor and troubleshoot Intune-related issues, performance, and user experience.
•    Maintain documentation for configurations, procedures, and best practices.
•    Provide 3rd-line support for endpoint-related escalations.
•    Work with Azure AD, including user and device enrollment, conditional access policies, and hybrid environments"        

Participate in on-call rotation for nights and weekends.        

Support ongoing Infrastructure projects as needed.        

REQUIREMENTS:

• Minimum College diploma, preferably University degree
• Minimum 2 years of related experience within IT Support
• Previous experience in MS Intune

Technical Skills
•    Microsoft Intune / Endpoint Manager (device and app management, compliance policies, configuration profiles, conditional access)
•    Azure Active Directory (user and device enrollment, conditional access policies, hybrid identity environments)
•    Windows Autopilot (zero-touch provisioning, deployment, lifecycle management)
•    Mobile Device Management (MDM) / Mobile Application Management (MAM) (policy configuration, app deployment)
•    Troubleshooting & escalation (endpoint performance, Intune/MDM issues, 3rd-line support)
•    Security & compliance knowledge (endpoint protection, baselines, corporate policies)
•    Infrastructure & networking basics (connectivity issues, VPNs, Wi-Fi, certificates, firewalls)
•    Documentation & process management (SOPs, knowledge base, configuration records)

Soft Skills
•    Customer service orientation
•    Analytical & problem-solving skills
•    Collaboration & teamwork
•    Time management & prioritization
•    Adaptability & continuous learning
•    Communication skills (written & verbal)

WHAT MATTR OFFERS

•    At Mattr, safety comes first! We go the extra mile to ensure our employees are safe and healthy 
•    We understand times have changed and so have we. Mattr offers flexible work arrangements (where possible) to suit your needs 
•    Comprehensive total rewards package that includes competitive salaries, annual incentives, medical benefits, retirement savings plans, paid vacation days, education assistance programs, corporate discounts and more!
•    Participation in service milestone awards and recognition opportunities 
•    Access to mental health support resources such as our Headversity mental health and wellness platform and free, confidential access to our Employee and Family Assistance Program (EFAP)
•    Rewarding growth opportunities (may include global career and travel opportunities) supported by personalized training, development and mentoring programs
•    Commitment to providing a diverse, inclusive and accessible workplace environment  
•    We prioritize our Environment, Social and Governance (ESG) values and offer a paid Impact Day, allowing employees an opportunity to support charitable organizations in their communities
•    Company events, social gatherings and team building activities that promote fun!
•    We’re working to create a better world. Join us!

Mattr delivers advanced material technologies and complex manufacturing expertise through brands offering engineered products, technology and solutions to support infrastructure projects & markets world-wide. Mattr brands: Shawflex, DSG-Canusa, Flexpipe and Xerxes.

At Mattr, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!