IT Infrastructure Operations Manager

Summary

As the IT Infrastructure Operations Manager, you will play a critical role in ensuring Mattr’s systems landscape remains stable, secure, and high-performing. You will lead the Tier 3 global infrastructure support team and oversee daily operations across network, server/cloud, and collaboration technologies. By driving strong execution and continually improving service delivery, you will directly influence business continuity and operational efficiency across the organization.

Responsibilities

Operational Leadership

• Lead and supervise a team of infrastructure technicians and specialists to ensure effective performance and service delivery.
• Direct day‑to‑day operations across Mattr's network, server/cloud environments, and collaboration platforms using industry best practices.

Relationship & Stakeholder Management

• Act as the primary escalation point and subject matter expert for technical teams.
• Communicate regularly with senior leadership on developments, risk management, and operational performance.

Continuous Improvement & Optimization

• Evaluate business processes and IT systems to identify opportunities for productivity gains, cost reductions, and standardization.
• Support and execute improvement initiatives aligned with corporate goals.

Cross‑Functional Collaboration

• Engage with internal teams and external vendors to support infrastructure projects.
• Maintain strong communication with end users and cross‑functional partners on operational needs and project updates.

Qualifications

Education & Experience

• College Diploma (3 years) required; University Degree preferred.
• 7 years of relevant IT infrastructure experience required; 10+ years preferred.
• Project management capability with proven experience leading technical teams and initiatives.

Technical & Professional Skills

• High‑level understanding of IT principles, processes, and industry solutions.
• Strong communication and influence skills to support leadership interactions and prioritization.
• Customer‑focused mindset with ability to assess business impacts and deliver effective solutions.
• Excellent problem‑solving, analytical, organization, and independent‑work capabilities.
• Collaborative, process‑oriented, and able to present complex information to diverse audiences.

Leadership Scope

• Direct leadership of 4 team members plus 2 indirect reports.
• Responsible for managing infrastructure-related projects and driving technical direction.

Why Join Mattr?

• Medical, dental & vision coverage with HSA contributions
• 401(k) with company match, vested immediately
• Attractive incentive bonus plans
• Employer‑paid Life, AD&D, and Long‑Term Disability insurance
• Wellness incentives
• Free Employee Assistance Program (EAP)
• Discounts on fitness, shopping & travel (Blue365, LifeMart & more)

#IND1

We welcome applications from internal candidates for this opportunity. To be eligible to apply, internal candidates must be in good standing. You must apply from within SuccessFactors for your application to be considered. Please note your Supervisor may be contacted if you are selected for an interview.