IT Technician

Location: 

Blythewood, SC, US, 29016

   

POSITION SUMMARY:
 Mattr relies on our IT systems to power the manufacturing and engineering solutions that help consumers around the world. We’re seeking an experienced IT Operations Analyst person to join us on this journey, using their technology skills to make us even more efficient. In this role, the analyst person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support in a multi-site business unit.    
 
Familiarity and prior usage of Windows operating systems, end user support, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, and desktop firewalls is preferred. A good utility player that can assist in driving standardization, help with IT production processes across the business units.
Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred. 
This position will require travel to our various business units up to 50% of the time. 


DUTIES:

  • Serve as the first point of contact for clients in a multi-site business unit seeking assistance or new initiatives, all while keeping safety and security at the front. 
  • Determine the best solution based on the issue and details provided by customers. Record the issue, details, and their resolution. Follow-up and update customer status and information and customer satisfaction in operations
  • Help support with standardization of equipment throughout all sites while updating all infrastructure information in our assigned database storate 
  • Train employees in using software and hardware. 
  • Support ongoing Infrastructure projects as needed. Procurement of IT hardware for sites within the corporate IT standards. 

 

REQUIREMENTS:

  • Minimum High School Education
  • IT related studies or certifications (i.e. CCNA) - preferred
  • Minimum 3 to 5 years of related experience 
  • Strong experience with Network Troubleshooting - must 
  • Previous experience within Manufacturing or Warehouse - preferred
  • Must work well in a group as well as alone and unsupervised. 
  • Must possess excellent verbal and written communication skills to effectively communicate with end users and department members 
  • Attention to detail and good time management is required to keep up with a high volume of support requests.
  • Ability to travel up to 50% of the time. 

 

WHAT MATTR OFFERS


•    At Mattr, safety comes first! We go the extra mile to ensure our employees are safe and healthy 
•    We understand times have changed and so have we. Mattr offers flexible work arrangements (where possible) to suit your needs 
•    Comprehensive total rewards package that includes competitive salaries, annual incentives, medical benefits, retirement savings plans, paid vacation days, education assistance programs, corporate discounts and more!
•    Participation in service milestone awards and recognition opportunities 
•    Access to mental health support resources such as our Headversity mental health and wellness platform and free, confidential access to our Employee and Family Assistance Program (EFAP)
•    Rewarding growth opportunities (may include global career and travel opportunities) supported by personalized training, development and mentoring programs
•    Commitment to providing a diverse, inclusive and accessible workplace environment  
•    We prioritize our Environment, Social and Governance (ESG) values and offer a paid Volunteer Time Off Program, allowing employees an opportunity to support charitable organizations in their communities
•    Company events, social gatherings and team building activities that promote fun!
•    We’re working to create a better world. Join us!

 

Mattr delivers advanced material technologies and complex manufacturing expertise through brands offering engineered products, technology and solutions to support infrastructure projects & markets world-wide. Mattr brands: Shawflex, DSG-Canusa, Flexpipe, Xerxes and Shawcor.


At Mattr, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!
 


Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina