Field Service Technician

Why Join Mattr?

• Flexible health, dental & vision benefits with HSA rollover
• Employer-paid Life, AD&D, and Disability insurance
• Attractive incentive bonus plans
• 24/7 Employee & Family Assistance Program (EFAP)
• Wellness and mental health support programs
• Exclusive discounts (Perkopolis & GoodLife Fitness)

Location:  

Calgary

THE ROLE

The Field Service Technician is responsible for field installation and training services for clients and their contractors, allowing them to be proficient at all Composite line-pipe products. This position will work extensively with internal and external parties and requires a blend of technical and interpersonal skills to enhance the Composite System Experience at the field level.

DUTIES AND RESPONSIBILITIES

• Operate and maintain company assigned vehicle and equipment.

• Directs and ensures that Line-pipe products are installed according to company policy and procedures
• Responsible for installing fittings and being the “Line-pipe expert” onsite to support customer projects

• Support Line-pipe Sales through installation guidance and expertise.

• Responsible in communicating project scope changes to Project Coordinators.
• Reports all necessary failure information, collect samples, take pictures of failures for liability purposes, and repair lines per the Line-pipe Installation Policies and Procedures.
• Create Service tickets with accuracy and submit in a timely manner to ensure proper invoicing
• Directs and ensures loading and unloading of all Line-pipe products and property is done according to Mattr Composite Systems installation manual.
• Follow up with customer’s field representative’s and installers to ensure customer expectations are met.
• Onsite supervision of installations to ensure that the integrity of the client’s infrastructure meets or exceeds the minimum requirements for the Line-pipe Installation Procedures.
• Prepare job summaries of all projects for Composite Systems management
• Responsible for quality of Contractor training per Mattr Policy and Procedures.
• Report to Regional Depot when not performing field service duties.
• Reporting Responsibilities; accurately and timely: Timesheets, Service Tickets, Safety documentation, Job Safety Assessment, Contractor certification forms, Failure investigation form, Contractor Assessments
• Adhere to all Mattr and client HSE requirements and always promote and encourage safety.
• Manage daily workload and priorities.  
• Perform other duties as assigned

REQUIRED QUALIFICATIONS 

• High school diploma or its equivalent
• Basic computer skills (Word, Excel, e-mail)
• Bilingual (English / Spanish) would be an asset
• Ability and willingness to travel extensively within Western Canada
• Excellent customer service with strong work ethic and high personal standards for performance
• Creative and positive attitude, team player with excellent collaboration & communication skills
• Strong mechanical aptitude with the ability to problem solve and trouble shoot as needed
• Ability to work independently without supervision and meet tight deadlines
• Knowledge of installation/repair of pipelines preferred
• Hydraulics and/or oil and gas experience preferred
• Previous industry safety training
• Previous knowledge of working in extreme outdoor conditions
• Strong safety mindset with consistent commitment to working safely
• Valid driver license with clean record

#IND1

Flexpipe, a division of Mattr manufactures and sells spoolable composite pipe, used primarily by oil and natural gas producers in applications which benefit from the product’s pressure and corrosion resistance capabilities. We have manufacturing facilities in Calgary, Alberta, with additional sales, service and distribution facilities in Northern Alberta, Saskatchewan, Texas, Colorado, Utah, California, North Dakota, and Australia. Mattr is a highly successful global energy services company, leading its competitors in all market segments and financially positioned to continue its growth and success well into the future.
 
At Mattr we have built a true team environment where all employees are empowered to contribute to the success of the company. Collaboration and communication are encouraged and good ideas are welcome from all functions and levels in the company.
 

We welcome applications from internal applicants for this opportunity, however in order to be eligible to apply to for a new job employees of Mattr must have one (1) year of service in their current job and be in good standing . You must apply online using SuccessFactors for your application to be received. 
 
While you do not need to seek Supervisor approval to apply for jobs your Supervisor will be contacted for an internal reference if your application advances to the formal interview stage.