Field Service Coordinator

Why Join Mattr?

• Multiple medical, dental & vision plan options (Blue Cross Blue Shield & VSP)
• Health Savings Account (HSA) with monthly company contributions
• 401(k) with dollar-for-dollar match, vested from day one
• Incentive bonus plans + paid vacation & sick leave
• Employer-paid Life, AD&D, and Long-Term Disability insurance
• Wellness incentives
• Free Employee Assistance Program (EAP)
• Discounts on fitness, shopping & travel (Blue365, LifeMart & more)
• Year-round permanent work at one location with tools, PPE & safety training
• Onsite parking + staff social events

Responsibilites

Project Management:

• Receive and prioritize customer service request, accurately logging details into the system.
• Determin.e field service scope of work in consultation with Engineering Support as required.
• Generate job cost estimates based on scope of work.
• Coordinate for required personnel and material to perform scope of work.
• Schedule onsite field service, communicating estimated arrival and completion to with client.
• Monitor technicians’ schedules and re-dispatch as needed to optimize efficiency.
• Ensure technicians have the necessary information, parts, and materials to complete each job task on site.
• Ensure that safe work practices are being followed at project sites.
• Generate a report to client upon completion of each job task

Special Skills Required:

• Strong decision-making skills to determine project guidelines, timelines, and completion.
• Ability to follow through and complete multiple concurrent initiatives under deadline and with strong attention to detail.
• Strong problem-solving abilities.
• A well-defined sense of diplomacy, business tact, conflict resolution, and interpersonal skills with an ability to engage effectively with customers.
• Computer fluency including effective working skills in MS Word, Excel, PowerPoint, Adobe products, and e-mail.
• Excellent written and verbal communication skills including the ability to document technical issues, resolutions, and reports clearly and concisely.
• Ability to read, write, and review reports, and communicate in English with internal stakeholders and customers.
• Able to work flexible hours as needed to address customer inquiries.
• Certified / able to wear/ use Personal Protective Equipment (PPE).
• Bilingual English/Spanish and/or French considered an asset.
• Understanding of the fiberglass reinforced plastic industry will be considered an asset.

Education

• High School Diploma 

Qualifications

• Minimum 5 years’ experience in a field-focused technical or engineering role; preferably in a manufacturing or industrial environment.
• Valid Canadian or U.S. driver’s license and passport, with acceptable driving record.
• Experience in a quality control or quality assurance role, in an industrial environment, is considered an asset.
• Field-based project management or coordination experience is considered an asset.

We welcome applications from internal candidates for this opportunity. To be eligible to apply, internal candidates must be in good standing. You must apply from within SuccessFactors for your application to be considered. Please note your Supervisor may be contacted if you are selected for an interview.

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